Refund & Cancellation Policy
We understand that plans can change, and we aim to make the cancellation and refund process as transparent and seamless as possible.
?Policy Sections
Cancellations
Cancellations must follow the specific policy for your booking. Guests should contact us via email for any changes or cancellations. Please refer to your booking confirmation for the exact cancellation terms applicable to your reservation.
Refunds
Refunds are processed only if eligible according to the cancellation policy. Refunds will be processed within 7-14 working days from the date of cancellation approval.
Processing time may vary depending on your bank or payment provider. The refund will be credited to the original payment method used for the booking.
Non-Refundable Bookings
Some rates are non-refundable regardless of cancellation timing. These bookings are clearly marked at the time of reservation. Non-refundable bookings cannot be cancelled or modified, and no refund will be provided.
Force Majeure & Special Circumstances
For events beyond our control, such as natural disasters, pandemics, government restrictions, or other unforeseen circumstances, we will work with you to provide flexible options including date changes, credit vouchers, or refunds as applicable.
Need Help with Cancellation?
Our support team is here to help you 24/7.
Email Us
bookings@diahotels.comImportant Notes
- Always read the specific cancellation policy for your booking
- Contact us immediately if you need to modify or cancel your booking
- Cancellation policies may vary by property and rate type
- Keep all booking confirmations and communication records